lakebd's Privacy Policy

1. Introduction and Scope of Policy

lakebd is a trusted online betting and casino platform for players in Bangladesh. We always give the highest importance to the privacy of our users. This Privacy Policy ("Policy") describes how lakebd collects your personal information, why it collects it, how it uses it, where it stores it, and when it may share it with third parties.

This policy applies to the lakebd website (https://lakebd.cam), the mobile version, and all associated digital services. If you use our platform, it is understood that you have read and given your consent to the terms of this privacy policy.

lakebd provides services only to those aged 21 and above. Information from minors is not knowingly collected.

2. Information We Collect

lakebd may collect the following types of personal information:

2.1 Registration Information

• Full name and date of birth
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency (BDT/Taka)

2.2 Identity Verification Information

Information as per National ID (NID), a copy of passport or driving licence (if required), photographs, and proof of address — all of this information may be collected during the identity verification process.

2.3 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Deposit and withdrawal history
• Transaction date, time, and amount

2.4 Technical Information

When you use our platform, the following information may be collected automatically: IP address, browser type and version, device information, operating system, session duration, and logs of pages visited.

2.5 Cookies and Similar Technologies

lakebd uses cookies, pixel tags, and local storage to improve your browsing experience, maintain login sessions, and remember user preferences. You can disable cookies from your browser settings, but this may limit some services.

3. Purpose of Collecting Information

lakebd collects and processes your personal information for the following legitimate purposes:

• To create, manage, and verify accounts
• To process financial transactions (deposits and withdrawals)
• To prevent fraud and illegal activity
• To provide customer support
• To improve platform performance and security
• To enforce responsible gaming policies
• To meet legal and regulatory obligations
• To inform about promotional offers and bonuses (with consent)

4. Data Storage and Security

lakebd uses industry-standard technical measures to keep your personal information secure:

4.1 Encryption Technology

Our website uses SSL (Secure Socket Layer) encryption technology. As a result, all information exchanged between your browser and our servers remains fully encrypted. Sensitive information such as passwords is always stored in hashed form.

4.2 Access Control

Only authorised personnel can access your personal information, and only for carrying out their professional responsibilities. All staff are trained in privacy protection policies.

4.3 Data Retention Period

Information is retained for as long as your account is active and for as long as necessary to meet legal and regulatory obligations thereafter. Once an account is closed and the information is no longer needed, it is securely deleted.

5. Data Sharing and Disclosure

lakebd may share information in the following limited circumstances:

5.1 Service Providers

Necessary information may be shared with third-party providers of payment processing (bKash, Nagad, Rocket, Upay), customer support software, cybersecurity, and data analysis services. All such providers operate under strict confidentiality agreements.

5.2 Legal Obligations

Relevant information may be disclosed in response to court orders, lawful requests from law enforcement agencies, or other legal obligations.

5.3 Fraud Prevention

Information may be shared with relevant authorities to prevent fraudulent activity, money laundering, or other illegal acts.

6. Your Rights

You have the following rights regarding your personal information:

• Right of Access: You may request to know what information lakebd holds about you.
• Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to Erasure: Beyond legal obligations, you may request that your information be deleted.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be limited.
• Right to Portability: You may request to receive your information in a structured format.
• Right to Withdraw from Marketing Communications: You may stop promotional emails or messages at any time.

To exercise these rights, email [email protected] or contact us through the site's live chat.

7. Marketing and Communications

If you give your consent during registration, lakebd may contact you about the following:

• New bonus offers and promotional benefits
• Updates on new games or services
• Important account-related notifications

You may opt out of these communications at any time. Marketing communications can be stopped through account settings or by sending a request directly to [email protected].

8. Third-Party Sites and Services

Our platform includes services from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, Spribe, and JILI. These providers have their own privacy policies. Their policies may also apply while using their software.

lakebd's website is not responsible for the content or privacy practices of any third-party sites.

9. Protection of Minors

lakebd strictly refrains from providing services to anyone under the age of 21. Age is verified at the time of registration. If we learn that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

Request to guardians: If you suspect that a minor member of your family has registered on our platform, please notify us immediately at [email protected].

10. Data Transfers

lakebd primarily stores your information on secure servers. In some cases, information may be processed on servers in various countries as required to provide services. In such cases, it is ensured that the relevant service provider maintains appropriate data protection standards.

11. Changes to the Privacy Policy

lakebd reserves the right to update this privacy policy from time to time. For significant changes, you will be notified via your registered email or through a notice on the platform.

The date of each update will be shown at the top of this page as "Last Updated". Continued use of the platform after changes are made will be considered acceptance of the new policy.

12. Complaints and Enquiries

For any questions, concerns, or complaints regarding this privacy policy, please contact us. Our data protection team will endeavour to respond to your request as soon as possible.